Since I knew I would be having the baby I was a bit ahead of the game in terms of, coursework and project. So I submitted my video last night. It's nothing fancy. Its original text recorded on my laptop from my kitchen. Pixar alas were busy making movies which won't be quite as good as back in the good old days!
Today I submitted my project. It is based on an upgrade for a heavily modified CRM system. I tackle some of the issues which arose from that. It's always good to have a project like that completed. When you are doing something like that, over 5000 words. There is a lot of research involved and doing yourself justice requires work. But that is the whole point. It's like a triathlon or a marathon, if it was easy, everyone would do it!
One point I picked up from the video was this idea that the IT function within a firm should be treating the firm's employees and users as if they were paying customers. Treating the IT function as a tech business to the rest of the organisation, with all that entails, like going out and researching users, getting feedback, tracking usage, improving etc.
ReplyDeleteYes, this is really important - internal customers are no different than external customers. They are users of the product / service. Not every request they make will be sensible, and each change must be justified or part of a larger road map or plan [or a vital/critical item/function]
ReplyDelete